Help/FAQs

What are the areas of a check that can be personalized?

There are several areas of a check that can be personalized. Areas include routing & transit number, account number, starting check number, custom/stock logo or monogram and the over signature line (OSL). Please see image below for details.

Note:
For security reasons we do not allow changes over the web to the routing number or account number from a previous order. If you need to make a change to these areas either create a new order from our online catalog or call us at 1-866-576-6835.

Check Personalization

Can I order by phone?

If you need any help with your order, or if you want to place your order by phone, call us at 1-866-576-6835. We'll be glad to help.

What is the difference between a Laser/Inkjet Printer and a Continuous printer?

If your printer prints one sheet at a time, it is most likely a Laser or Inkjet printer. If your printer has pin feeds or tractor feeds, use the Continuous option

Who do I call to check on status?

We typically ship your order within 5 - 7 business days upon receipt of all order information, so you will not normally need to check on status. If you provide us your email, we will send you email shipment notification. However you are welcome to call us for any reason at 1-866-576-6835.

Placing an Order

Select a design to begin creating a personalized product. First, select an order quantity. Then, enter your name and contact information. Customize each line for an added touch, insert your company logo, a photo, or choose one of our stock logos. Instantly view your design with our live preview. If you are not satisfied with the options selected, experiment with other type styles, ink color, and line placement. Change your personalization and preview again. When you have completed the personalization and preview process, select an order quantity, approve and add to your shopping cart.

Ordering online is fast, easy and secure. Once you complete your order, we will automatically offer you a printable receipt and send an order confirmation to your e-mail address.

Is it safe to order computer checks using this web site? Is my credit card information safe?

Yes. We use a Secure Socket Layer (SSL) Secure Socket Layer (SSL) connection on the pages where you record personal and payment information. Look for the lock at the bottom of your browser to indicate a secure connection.

Payment

We accept Visa, MasterCard, Discover and American Express, utilizing the VeriSign Secure Site service, one of the most recognized symbols of trust on the Web. Your credit card will be authorized at the order confirmation stage of the online ordering process.

Servicing, Returns and Cancellations

Service

Our dedicated staff of member service representatives are available to assist you in the ordering process every step of the way. Call one of our representatives at 1-866-576-6835 Monday through Friday 7:00 a.m. to 7:00 p.m. CST

Returns

If you have received your order and it is damaged or defective in any way, please let us know and we will replace it immediately. If you have received your order and feel that the personalization is not accurate to your online preview, we will be glad to re-print your order at no additional charge. We believe in our products and back them up with our 100% Satisfaction Guarantee. If you are not satisfied with any of our products, call us for a full refund.

Cancellations

We apologize, but we are unable to change or cancel an order online. Please call 1-866-576-6835 and speak with a representative for further assistance.

Order Tracking

Obtain the status of your order by using the Order Status page. You will be asked to provide the Order # and your email address used at the time the order was placed. If you need further assistance to obtain your order status please call us at 1-866-576-6835. Please note that each order item may arrive on separate days.

Customization & Cancellation Policy

Customization Policy

We reserve the right to refuse to print or produce any customized features on products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

Cancellation Policy

All on-line orders are submitted to production immediately to provide the most timely service possible. Therefore, orders cannot be cancelled after they are submitted.

Sales Tax

Federal law requires that tax be collected on all orders being shipped to addresses within the U.S.

Browser Support

This web site supports the following browsers:

PC:

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Internet Explorer v7
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Mac:

Firefox

Safari

Mozilla Firefox
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We strongly recommend upgrading to the latest version of any of the above browsers.

*Internet Explorer for Mac is NO LONGER SUPPORTED.

Note from Microsoft: In June 2003, the Microsoft Macintosh Business Unit announced that Internet Explorer for Mac would undergo no further development, and support would cease in 2005. In accordance with published support life cycle policies, Microsoft ended support for Internet Explorer for Mac on December 31st, 2005, and is not providing any further security or performance updates. Accordingly, as of January 31st, 2006, Internet Explorer for the Mac is no longer available for download from Microsoft. It is recommended that Macintosh users migrate to more recent web browsing technologies such as Apple's Safari.



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